1. I completed the course. Where is my certificate?
2. How do I get help if I have technical difficulties?
DO NOT contact your attorney or trustee for technical assistance. This course is not their responsibility. Select Help from the Main Menu and use the Contact Technical Support utility to ask for assistance. The email sent will be answered within 24 hours. Provide as much detail as you can to describe your technical problem. Sometimes it will be more expedient for Tech Support to call you to get you back on track.
3. Can I use my smartphone for this online course?
See Step 2 on the homepage of 13class.com. Smartphones are NOT recommended. DO NOT USE. The course was designed for larger screens and there are too many variables between phones for us to troubleshoot. If you have problems using a smartphone, Technical Support will not be able to recommend anything but to use one of the other devices listed in Step 2.
4. Can I take this course for a Chapter 7 bankruptcy case?
No. This debtor education course provides a certificate for Chapter 13 bankruptcy cases only.
5. What is a Trustee Identifier Number?
This online course and its materials are only available to registered users who are given a Trustee Identifier Number (TIN) by their Chapter 13 Trustee. An example would be TEN13XXX. Even if you do not elect to earn a certificate, your Trustee will still need to issue to you a Trustee Identifier Number for you to use to register and to access the site.
6. How much does this course cost me?
Your Trustee is paying for you to take the course so you can earn a certificate you need in order to qualify for a discharge of your debts upon completion of your case. There is no out-of-pocket expense to you.
7. Can my spouse take the course with me?
If your spouse has also filed Chapter 13 bankruptcy, then they too need to earn a certificate in order to qualify for a discharge of their debts. Your spouse will need to register and complete the course separately to earn their own certificate. You will each need separate email addresses. You can use the same computer, but not at the same time.
8. How long does the course take to finish?
US Trustee regulations require you to receive a minimum of two hours of approved financial management instruction. This course, if completed with conscientious effort, should take four to five hours to complete. You don't have to complete it in one sitting. It is best to try to complete the course within a week or two. Passage of the Final Quiz will be easier if the information presented in the lessons is still fresh to you.
9. Do I have to complete the course all at once?
No. The course is made up of several 20-30 minute lessons. You can try to complete it all in one sitting, but it could be very difficult to stay concentrated on the material. We recommend you plan to complete 1 or 2 lessons each time you login. You must complete each lesson before moving on to the next. When you see the display verifying that you have completed the current lesson, you can log out or close your browser window. The next time you log in and go to The Lessons and select your course, the program will pick up where you left off with the next lesson ready to go. It is expected you will complete the course within 1-year of the date you filed Chapter 13.
10. Are there quizzes?
Yes. Each lesson ends with a short quiz to help you recall the basic information just presented. They are not graded. After you complete all 10 lessons in the course there will be a final quiz. Once you pass this quiz, you will be eligible to receive a certificate from the US Trustee’s Office indicating that you have successfully completed the required course.
11. Must I earn a certificate?
Yes and no. Yes, you need the certificate in order to be eligible to receive a discharge of your debts upon completion of your Chapter 13 case. However, if after filing this case you have attended and completed another approved financial management course for people who have filed Chapter 13 bankruptcy, and already have a certificate from the US Trustee’s Office, then you will not choose to earn the certificate a second time in this case. However, you can visit this site for access to the great lessons, handouts, and links as a refresher any time for 5 years following the first time you registered for the site. Even if you do not elect to earn a certificate, your Trustee will still need to issue to you a Trustee Identifier Number for you to use to register and to access the site.
12. How do I receive the certificate?
Once you have completed the course and the final quiz, if you have opted to earn the certificate when you registered, you will immediately receive an email of congratulations from us. There will be no certificate to print at that time. We will notify the US Trustee’s Office of your success. This will take up to 3 business days. The certificate of completion will be emailed to you at that time. You may want to forward it to your attorney then and print a copy for your files.
As a courtesy, the course provider, your trustee, will file the certificate directly with the bankruptcy clerk in your case within 15 days.
For one year from the time of your initial registration, you can return to the site and review any lesson by visiting the Finally, Financial Freedom!--Refresher Course. You can also access downloadable forms and links without viewing any lessons again.