WELCOME

Welcome to TEN's online course for debtors who have already filed their Chapter 13 petition and have been directed to this site by their Trustee.
Information site for Trustees (Not for debtors)
Information about Chapter 13 (PDF)

Course Login

First-time user?
Click on Register below.

You will receive registration confirmation by email. You must have a valid email address. Your registration will only be complete when you read and respond to the email as directed.

(en español)

Trustees' Education Network ("TEN"), as a supplier, makes the following disclosures to borrowers in accordance with 28 CFR 58.33 (k):

RATES:  Debtors will not be charged any fees by TEN or a Chapter 13 trustee to participate for this course. TEN is a nonprofit organization. To cover the costs of development, maintenance and administration of the course, TEN may charge a participating Chapter 13 trustee $ 10.00 for each debtor Chapter 13 case in which they have been appointed, that the trustee allows to take the course. No charge will be made for TEN to generate the certificate for each debtor after the end of the course. TEN not pay or receive any commission for the referral of debtors.

BILINGUAL EDUCATION:  English and Spanish are available on this website. TEN provides no professional assistance language interpreter for any language.

REQUIREMENTS FOR TRAINERS:  This course was written and developed by Dr. Karen Varcoe, Ph.D, Consumer Economics Specialist, University of California-Riverside, Dr. Sharon Seiling, Ph.D., Professor and Extension Specialist Ohio State University and Amy Tate-Almy, Accredited Financial Counselor®. Questions about substantive course materials will be answered by email by an authorized instructor who has had several years of experience in the area of personal finance, budgeting or credit or debt management.

CERTIFICATES:  A debtor will receive a Certificate from TEN only if the course is completed with the intention of obtaining a Certificate. TEN delay (no later than three working days) to present the certificate with the Secretary of bankruptcy in your case. A copy will be sent by email. 

Disclosures may DEBTOR TO TRUST US:  TEN debtor could reveal information to the administrator of the US in relation to the supervision of the US administrator of TEN, for the investigation of complaints, during on-site visits, or for quality service revisions.

COURSE WE TRUST REVIEW:  The United States Trustee has reviewed this course. In addition to providing the training course, TEN offers no other services to debtors.

Terms of Service

1. ACCEPTANCE OF TERMS
TEN provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by TEN from time to time without notice. In addition, when using particular services TEN, and ten will be subject to guidelines or rules applicable to such services that may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the TOS. By accepting, you agree to the Terms of Service.

2. DESCRIPTION OF SERVICE
TEN currently provides users with access to a personal financial management course online approved by the United States Trustee, pursuant to 11 USC Section 111 (d) (the "Service"). You understand and agree that the Service may include certain communications from TEN, such as service announcements and administrative messages. Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new properties TEN, will be subject to the TOS. You understand and agree that the Service is provided "AS IS", and that TEN assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings delivery. You are responsible for obtaining access to the Service and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Service.

3. YOUR REGISTRATION OBLIGATIONS
In consideration of your use of the Service, you agree to: (a) provide true, accurate, current and complete information about yourself as required in the Service's registration form (such information being the "Facts Register "); you must be a debtor named in a case currently in Chapter 13 bankruptcy, and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. Representatives serve debtors can not act in the name of the Borrower to access this data.

4. TEN PRIVACY POLICY
Registration Data and certain other information about you is subject to our Privacy Policy. 

5. MEMBER ACCOUNT, PASSWORD AND SECURITY
You will receive a password and account designation upon completing the Service's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify TEN of any unauthorized use of your password or account or any other violation of security, and (b) ensure that you exit from your account at the end of each session. TEN can not and will not be liable for any loss or damage arising from your failure to comply with this Section 5.

6. CONTENT
TEN Under no circumstances be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted , emailed, transmitted or otherwise made available via the Service.

7. INDEMNITY
You agree to indemnify and hold ten, and their subsidiaries, affiliates, officers, agents, co-branders or other partners and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising or use of the Service, connection to the Service, violation of the TOS, or violation of the rights of another, by you or any other user of your account. Nothing herein shall apply to actions or claims under the provisions of the Bankruptcy Code of the United States, 11 USC Sec. 101 et seq.

8. NO RESALE OF SERVICE
The Services are for your personal use. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or using the Service, or access to the Service for commercial purposes.

9. GENERAL PRACTICES REGARDING USE AND STORAGE
You acknowledge that TEN may establish general practices and limits concerning use of the Service, including the maximum number of times (and the maximum duration for which) may access the Service in a given period of time . You acknowledge that TEN reserves the right to log off accounts that are inactive for an extended period of time. It also recognizes that TEN reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

10. MODIFICATIONS TO SERVICE
TEN reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that TEN shall not be liable to you or any third party for any modification, suspension or discontinuance of the Service.

11. TERMINATION
You agree that TEN can, under certain circumstances and without prior notice, immediately terminate your account and TEN access to the Service. Cause for such termination shall include, but not be limited to: (a) breaches or violations of requests for law enforcement or other government agencies TOS or other incorporated agreements or guidelines, (b), (c) a request by you (auto -initiated account deletions), (d) discontinuance or material modification to the Service (or any part thereof), (e) unexpected technical issues or problems. TEN termination of your account includes (a) removal of access to all offerings within the Service, (b) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and (c) barring further use of the Service. In addition, you agree that all terminations for cause at the sole discretion of TEN TEN were made and we will not be liable to you or any third party for any termination of your account, any associated email address or access to the Service.

12. LINKS
The Service may provide, or third parties may provide, links to other sites or resources in the World Wide Web. Because TEN has no control over such sites and resources, you acknowledge and agree that TEN is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that TEN will not be responsible, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such Content, goods or services available on or through any such site loss or resource.

13. TEN PROPERTY RIGHTS
You acknowledge and agree that the Service and any necessary software used in connection with the Service ("Software") contain proprietary and confidential information that is protected by copyright and other laws. You further acknowledge and agree that Content or information presented to you through the Service are protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by TEN, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.

14. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: a. USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TEN expressly disclaims ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. b. TEN NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. c. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL. d. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TEN OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.

15. LIMITATION OF LIABILITY
YOU UNDERSTAND AND AGREE THAT TEN NOT BE LIABLE FOR ANY DIRECT ,, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY, CONSEQUENTIAL, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR INABILITY TO USE THE SERVICE, (ii) THE COST OF PROCUREMENT OF GOODS AND SERVICES RESULTING FROM ANY GOODS REPLACEMENT, DATA, INFORMATION OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE, (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (v ) ANY OTHER MATTER RELATING TO THE SERVICE.

16. EXCLUSIONS AND LIMITATIONS
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for DIRECT OR INDIRECT DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS 14 AND 15 MAY NOT APPLY TO YOU.

17. NOTICE
Notices to you may be made via e-mail or regular mail, or both. The Service may also provide notices of changes to the TOS or other matters by displaying notices or links to notices to you generally on the Service.

18. TRADEMARK INFORMATION
TEN, the TEN logo and service marks and other logos and TEN product and service names are trademarks and property of the Education Network Trustees. Without the prior permission of TEN, you agree not to display or use in any manner, the ten frames.

19. COPYRIGHTS AND COPYRIGHT AGENTS
TEN respects the intellectual property of others, and we ask our users to do the same.

20. GENERAL INFORMATION
The TOS constitute the entire agreement between you and TEN and govern your use of the Service, superseding any prior agreements between you and TEN. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third party software. The TOS and the relationship between you and TEN are governed by the laws of the State of California without regard to its conflict of law provisions. You and TEN agree to submit to the personal and exclusive jurisdiction of the courts of the State of California. TEN failure to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS is found by a court of competent invalid jurisdiction, the parties agree that the court should endeavor to interpret the intentions of the parties as reflected in the provision, and the other provisions of the TOS remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to the use of the Service or the TOS must be filed within one year after such claim or cause of action or be forever barred. The section titles in the TOS are for convenience only and have no legal or contractual effect.

21. VIOLATION
Please report any violations of the TOS to our Customer Care Team: Education Network Customer Trustees - Terms of Service. Ask for Aimee Hiers 803-252-5646.

Privacy Policy

The trustees Education Network (TEN) take your privacy seriously. Please read the following to learn more about our privacy policy. TEN is a nonprofit organization.

NOTICE:  CLICK HERE  for important information about the privacy of the Federal Trade Commission.

WHAT THIS PRIVACY POLICY COVERS  This policy explains how personal information about TEN ten collects and receives about you, including information related to your past use of ten products and services. Personal information is information about you that is personally identifiable like your name, address, email address or telephone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that TEN not own or control or persons that TEN not employ or manage.

INFORMATION COLLECTION AND USE
GENERAL 
TEN collects personal information when you register with the TEN, when ten products or services used or when you visit web pages TEN. When you register, we ask for information such as your name, email address, last four digits of your social security number, and case number. Once registered, with ten and access to our services, you are not anonymous to us. TEN collects information on our server logs from your browser including your IP address, TEN cookie information and the page you request. TEN uses this information for the following general purposes: to fulfill your requests for products and services, improve our services, conduct research, and provide anonymous reporting for internal purposes.

Sharing and Disclosure
TEN not rent, sell or share personal information obtained from our website about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of TEN conditions of use, or as required the law; We may transfer information about you if TEN is acquired by or merged with another company. In this event, TEN will notify you before information about you is transferred and becomes subject to a different privacy policy.

Browser cookies
By accessing the TEN website or service, TEN may set and access cookies on your computer TEN for login and authentication purposes. A cookie is a name given to a web browser from a web server which is then sent back to the web server each time the browser requests a page from the message. In the event that use cookies to authenticate guaranteed must have cookies enabled in your browser to allow authentication.

CONFIDENTIALITY AND SECURITY
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their job. We have physical, electronic and procedural safeguards that comply with best practices of the industry and safety standards of current information to protect the personal information of its users safety. Its TEN Account information is password protected. In certain areas of the TEN you can use SSL industry standard encryption and other secure to protect data and data transmission methods.

CHANGES TO THIS PRIVACY POLICY
TEN may update this policy at any time. If the change of privacy during use website TEN, of course, or service, TEN will notify you about significant changes in the way we treat personal information by sending a notice to the address primary email address specified in their TEN account or by placing a prominent notice on our site.

QUESTIONS AND SUGGESTIONS
If you have questions or suggestions, please complete a feedback form or you can contact us at: Trustees 'Education Network - Issues Privacy Policy. Ask for Aimee Hiers 803-252-5646. 

  About Us 

Even before the adoption of the reform of bankruptcy, the National Association of Chapter Thirteen Trustees (NACTT) Chapter 13 custodians and many realized the value of the debtor education. At the suggestion of trustees with experience in education programs debtors, the NACTT established an independent not-for-profit organization called the Trustees' Education Network , TEN, in 1998. In essence, TEN was established by trustees and administrators. The organization is governed by a Board of volunteers, most of which are Chapter 13 trustees.  The effects of TEN: • Assess the needs of Chapter 13 trustees and serve as a conduit peer-guided for the delivery of education programs consistent financial management for debtors they serve. • Develop materials debtor quality suitable for the participants of the various class education. • Provide positive, motivating programs at no cost to bankruptcy debtors. • Keep tools for monitoring and evaluation to ensure the quality of educational programs.

TEN has developed educational materials quality debtors, either written or electronic. These are available for chapter 13 trustees who choose to provide financial management education to borrowers they serve. Written materials to a person in the class include detailed instructor manual, detailed instructions on how to develop an education program, counseling for classroom instruction, general transparency masters and videos on the foundations of Chapter 13 and the foundations of the money management. These written materials have been translated into Spanish. The Basics of Chapter 13 video is also available with subtitles in Spanish. 

In 2012, TEN contracted with the University of California-Riverside to develop English and Spanish this course online education Debtor, with the support of experienced trustees and Chapter 13 debtor education instructors.
You can obtain more information by e-mail   This email address is being protected from spambots. You need JavaScript enabled to view it.

Credits

Funded and Provided by   Trustees Education Network (TEN)

Project Manager: Karen P. Varcoe, University of California, Riverside

Written by:  

  • Karen P. Varcoe, University of California, Riverside
  • Constance Costello of the University of California, Riverside
  • Sharon Seiling, The Ohio State University
  • Amy Tate-Almy, Accredited Financial Counselor®

Art Design:

  • Aimee Diaz
  • Kerry Decker

Narration:

  • English, Mike Poe
  • In the host screen: Gigi Palomera

Lesson website and Production and Systems Manager : Mike Poe, Maverick Communications

 Copyright©2016 Trustees' Education Network. All rights reserved.