An Online Course for Chapter 13 Debtors

Privacy Policy

The information on this page will be part of the online course for debtors to review.

The Trustees’ Education Network (TEN) takes your privacy seriously. Please read the following to learn more about our privacy policy. TEN is a not for profit organization.

NOTICE: CLICK HERE for important information about safe surfing from the Federal Trade Commission.

WHAT THIS PRIVACY POLICY COVERS This policy covers how TEN treats personal information that TEN collects and receives from you, including information related to your past use of TEN products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that TEN does not own or control, or to people that TEN does not employ or manage.

TEN collects personal information when you register with TEN, when you use TEN products or services or when you visit TEN website pages. When you register, we ask for information such as your name, email address, social security number, as well as your case number. Once you register with TEN and sign in to our services, you are no longer anonymous to us. TEN collects information on our server logs from your browser, including your IP address, TEN cookie information, and the page you request. TEN uses this information for the following general purposes: to fulfill your requests for products and services, improve our services, conduct research, and provide anonymous reporting for internal purposes.

TEN does not rent, sell, or share personal information collected from our website about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of TEN's terms of use, or as otherwise required by law; We may transfer information about you if TEN is acquired by or merged with another company. In this event, TEN will notify you before information about you is transferred and becomes subject to a different privacy policy.

When you access the TEN website, or Service,TEN may set and access TEN cookies on your computer for login and authentication purposes. A cookie is a message given to a web browser from a web server that is then sent back to the web server whenever the browser requests a page from it. In the case that we use cookies for secured login you MUST have cookies enabled on your browser so as to allow authentication.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with industry best practices and current information security standards to protect personal information about you. Your TEN Account Information is password-protected. In certain areas TEN may use industry-standard SSL-encryption and other secure methods to protect data and data transmissions.

TEN may update this policy at any time. Should the privacy policy change during your use of the TEN website, course, or service, TEN will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your TEN account or by placing a prominent notice on our site.

If you have questions or suggestions, please complete a feedback form or you can contact us at: Trustees’ Education Network Customer Care - Privacy Policy Issues (xxx) xxx-xxxx (This information is pending online course launch.)